Seriously?

These are the kinds of calls I get on a daily basis:

Me: Member Services, this is Kate, how can I help you?

Lady: Hi, I went to a meeting and my husband and I went to the same meeting and I went to the meeting and I need my certificate because I went to the meeting and I need to know how many credits I earned from the meeting because I went with my husband in 2005 and he went to the meeting too.

Me: Ok, do you need a copy of your certificate showing how many credits you earned at the meeting?

Lady: Well, I went to the meeting with my husband and I need to do my certification so I need to know how many credits I got from the meeting.

Me: Alright, we can send you a copy of your certificate from the meeting showing how many credits you earned, but it costs $15 for the reprint

Lady: Well I went to the meeting and I earned the credits and I need to know how many credits I got at the meeting and so does my husband. I am trying to do my certification so I need to know my credits, can I look it up online?

Me: Unfortunately we don't have a section on our website that shows how many credits you earned. I can look you up in the database and confirm whether or not you attended the meeting, or I can take your credit card information to have a certificate resent to you.

Lady: Well, no, I went to the meeting and I need to know how many credits I have from the meeting that I went to with my husband so I can, um, so I can, um, so I can do my certification.

Me: I understand what you are looking for, at this point your options are that I could confirm you attended over the phone for free or you can pay $15 to receive your credit information

Lady: No, no its free, I already paid for it.

Me: I'm sorry paid for what?

Lady : The certificate, the meeting.... I went to the meeting and I did the stuff so I could get the credits in 2005

Me: Yes ma'am, I understand you attended the meeting. Would you like to purchase a copy of your certificate that shows how many credits you earned?

Lady: No, I already have enough credits anyways, I was just wondering how many I had.

*click*

Me: (under my breath) Thanks for calling have a nice day.

(completely futile, since she has already hung up on me)

Now, hang up and repeat approx 40 times a day. On a good day.
I would just like to comment that I am not a jerk. I know she didn't want to pay for her credits. But, I have no authority to send them to her for free. There is nothing else I could have done for her and in all fairness, if you lost a certificate from 2005 whos fault is that? not mine.

Grumpy here. Justified? Maybe.
Wish I was doing something much more fun? Yes.

Ugh, snow

This morning: McDonalds, Medium black 6 of 10

Usually, I love the snow. It makes everything more beautiful. It covers any blemishes on trees or houses or roads and makes everything looks clean and artistic. A photographers dream!






Today, I'm angry about snow. Both yesterday and today I got faked out by the forecasters. I was lead to believe that it would snow enough that we might get a "Snow DAY" off from work. Well THAT didn't happen. I'm at work, and I'm not happy about it.

In other news, I had a wonderful time hanging out with a couple of my Mrs. friends (they're married) last night. I've decided for now not to use peoples real names. You'll meet all of them as we go along. For now, i'll dub them Señora Sangria and Mrs. Monet (she likes to paint!)
Anyways, I adore these ladies. Every time I am around them, I'm reminded who I am, and who I am in relation to others. They both love on everyone they come in contact with and are supportive and funny. They made my day (and my week) much better than it was.
Never underestimate the importance of good friends, and don't take them for granted because sometimes they move away and then you're left with the foundation you created when you were together. If you don't create a strong foundation when you have a chance to, it's easier to crumble under the pressure of long distance.

Enough for today. Hopefully this weekend brings joy and relaxation.